1. Refinement Sessions (Virtual Consultations)

Scope of Service:
Refinement Sessions provide expert guidance on flute and piccolo care, adjustment tips, and basic troubleshooting. These are educational in nature and do not include physical repair or in-person services unless otherwise specified.

Guarantee:
We guarantee that the information and guidance provided during your session is accurate and tailored to your instrument and needs at the time of the session.

Refund Policy:
– Full refunds are available for cancellations made 48 hours or more before your scheduled session.
– Cancellations within 24–48 hours will receive a 50% refund or a credit toward a future session.
– No refunds are available for cancellations made within 24 hours of the session or for missed appointments; however, we understand that emergencies happen and will review these situations on a case-by-case basis.

2. The Flute Refinery Essential Care Kit (Product Sales)

Guarantee:
Each Essential Care Kit is inspected for quality before shipment.

Warranty:
Essential Care Kits are covered by a 30-day quality warranty for defects in materials or assembly. This warranty does not cover damage caused by misuse, accidental drops, or improper storage.

Refund and Return Policy:
– Unused Essential Care Kits in original packaging may be returned within 14 days of delivery for a full refund (excluding shipping costs).
– Opened or used kits are not eligible for refunds but may be eligible for warranty claims if defective.
– Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.

General Terms for All Services and Products
• The Flute Refinery is not responsible for incidental or consequential damages beyond the scope of the purchased service or product.
• Shipping costs for mailed-in repairs or returns are the responsibility of the customer unless explicitly stated otherwise.
• By purchasing or booking with The Flute Refinery, you acknowledge acceptance of these terms and policies.